Requisition Number: 08 2019 05 Customer Support Analyst I
Job Title: Customer Support Analyst I
City: Columbia
State: SC

Customer Support Analyst I

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Description/Job Summary

AgFirst Farm Credit Bank provides financing, as well as a range of technology and other services, to a network of agricultural lenders in the United States and Puerto Rico. Located in a high-tech high-rise on a revitalized Main Street in Columbia, S.C., AgFirst is committed to providing a comfortable, inclusive work environment. We believe in investing in our employees so they can help lead our $35 billion company into the future. AgFirst is seeking a Customer Support Analyst.

Primary responsibilities include providing quality support with a high degree of customer satisfaction on technical, business and operational inquiries/systems  in a professional and timely manner for the bank, internal, and external customers.  Will log and document all customer calls using a call tracking system in accordance with defined established call handling procedures; participates in training activities to keep current with product support and self-development; has frequent contact with internal and external customers, peers, and managers. 

Requirements:

  • Bachelor’s Degree/Associates in Business or technical discipline or equivalent experience in related industry
  • Experience in customer support environment preferably dealing with loan realted systems and application systems.
  • Strong customer service orientation with excellent documentation skills.
  • Proven organizational skills and demonstrated abilities to establish priorities, take initiative, works under time pressures and exercises sound business judgment.
  • Previous experience in a structured environment with the ability to multi-task and support a vast number of systems and processes.
  • Ability to communicate effectively with customers, users, technical experts, and all levels of management. Familiarity with PC hardware and software (Microsoft Windows).
 Preferred
  • Experience using a call tracking system and supporting software applications.
  • Previous experience in a structured environment providing first call resolution

 

 

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